Terms and Conditions

BenAdvice is an entertainment and personal-opinion service where users can submit questions, situations, ideas, or “cases” to Ben for a human-written response.

BenAdvice is intended to be funny, personal, and sometimes helpful. It is not a professional service.

BenAdvice is not a substitute for licensed professionals. Ben is not acting as your lawyer, doctor, therapist, financial advisor, emergency responder, fiduciary, agent, or licensed professional.

If you are experiencing an emergency, crisis, danger, or risk of harm to yourself or others, contact emergency services or a qualified professional immediately.

All responses from BenAdvice are for entertainment, personal opinion, and general informational purposes only.

You are solely responsible for your decisions, actions, consequences, and reliance on any response.

BenAdvice is not responsible for what happens before, during, or after you use the Service, including any decisions you make based on a response.

You must be at least 18 years old, or the age of legal majority where you live, to purchase or use BenAdvice.

To purchase credits or submit cases, you may need to create an account.

The Ben Pass is a one-time paid credit package. Unless otherwise stated at checkout, the Ben Pass costs $23.

The Deep Ben Pass is a higher-tier one-time paid credit package. Unless otherwise stated at checkout, the Deep Ben Pass costs $114.

Credits are a limited digital access right within BenAdvice.

Credits remain available while your account is active and the Service remains available, subject to these Terms.

A credit is only used when BenAdvice sends a response to your case.

If a case is answered, the applicable credit is consumed.

BenAdvice does not guarantee response times. Responses may take hours, days, weeks, or longer.

Some cases may never receive a response if they are rejected, unsafe, spammy, abusive, too serious, outside the scope of the Service, or otherwise not appropriate for BenAdvice.

If Ben does not answer a case, the credit is not consumed.

All purchases are final and non-refundable, except where required by law or expressly stated by us in writing.

We may, in our sole discretion, review duplicate purchases, payment errors, suspected fraud, or unusual circumstances, but we are not required to issue refunds unless required by law.

Payments may be processed by third-party payment providers such as Stripe.

You agree to provide accurate billing information and comply with the payment processor’s terms.

We do not store your full card number or card security code.

If a payment is reversed, disputed, refunded, charged back, or suspected to be fraudulent, we may remove credits, suspend your account, close cases, or terminate access.

Prices may not include applicable taxes unless stated otherwise.

You are responsible for any taxes, duties, fees, or charges that apply to your purchase, except where we are required to collect and remit them.

You may submit cases according to the features and limits available in your account.

Ben’s responses are personal opinions and entertainment. We do not guarantee that any response will be accurate, useful, appropriate, safe, satisfying, or suitable for your situation.

You agree not to rely on BenAdvice as the sole basis for any serious decision. If your situation matters, contact a qualified professional or trusted person in real life.

“User Content” means anything you submit, upload, write, send, or otherwise provide through BenAdvice.

You are responsible for your User Content. You represent that you have the right to submit your User Content and that it does not violate these Terms, the law, or anyone else’s rights.

By submitting User Content, you grant BenAdvice a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, display, transmit, and use your User Content as necessary to provide and operate the Service.

This license does not allow us to publicly use private cases for marketing or content unless you give permission, except where necessary for legal, safety, enforcement, or dispute-resolution purposes.

When submitting a case, you may choose whether BenAdvice can use it in public content.

If you select a permission option that allows public use, you grant BenAdvice permission to edit, anonymize, modify, publish, display, distribute, create derivative works from, and use the permitted case and response.

If you choose “No, keep private,” we will not intentionally use the case in public content or marketing, except where required for legal, safety, enforcement, or dispute-resolution purposes.

You agree not to misuse BenAdvice.

We may suspend, restrict, delete, or terminate your account at any time, with or without notice, to the maximum extent permitted by law.

If your account is terminated for violating these Terms, you may lose access to cases, responses, and credits, and you may not be entitled to a refund.

We may update, modify, suspend, limit, or discontinue BenAdvice at any time. We are not liable for changes, suspensions, or discontinuation of the Service, except where required by law.

BenAdvice may be experimental, especially during launch. You use BenAdvice at your own risk.

BenAdvice may rely on third-party services, including payment processors, hosting providers, authentication providers, database providers, email providers, analytics providers, and security tools.

We are not responsible for third-party services, outages, policies, acts, omissions, data practices, or failures, except where required by law.

BenAdvice owns or licenses all rights in the Service, excluding your User Content. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from BenAdvice except as allowed by these Terms or applicable law.

If you send us feedback, ideas, suggestions, bug reports, feature requests, or improvements, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, publish, and incorporate that feedback without compensation or obligation to you.

Your use of BenAdvice is also governed by our Privacy Policy.

To the maximum extent permitted by law, BenAdvice is provided “as is” and “as available.”

We do not warrant that the Service will be uninterrupted, Ben will respond within any particular time, responses will be accurate or helpful, data will never be lost, third-party services will always work, or any outcome will result from using BenAdvice.

To the maximum extent permitted by law, BenAdvice, Ben, its owners, developers, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, emotional, personal, financial, legal, health, or reliance-based damages.

To the maximum extent permitted by law, our total liability for any claim relating to BenAdvice or these Terms will not exceed the greater of: (A) the amount you paid to BenAdvice in the 12 months before the claim arose; or (B) USD $23.

Some jurisdictions do not allow certain limitations of liability, so some of these limits may not apply to you.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless BenAdvice, Ben, its owners, developers, contractors, affiliates, service providers, and licensors from claims, damages, losses, liabilities, costs, and expenses arising from or related to your use of BenAdvice.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Before filing a claim, you agree to first contact us at thebenadvice@gmail.com. We will try to resolve the issue informally.

If a dispute cannot be resolved informally, you agree that any legal action will be brought in the state or federal courts located in Pennsylvania, unless applicable law requires otherwise.

You and BenAdvice agree to bring claims only on an individual basis and not as a plaintiff or class member in any class, collective, consolidated, or representative action, to the extent permitted by law.

We may update these Terms from time to time. Your continued use of BenAdvice after updated Terms become effective means you accept the updated Terms.

If you have questions about these Terms, contact us at thebenadvice@gmail.com.