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Privacy

Privacy Policy

Last Updated: July 7, 2026

This Privacy Policy explains how BenAdvice (“BenAdvice,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you use the BenAdvice website, dashboard, paid advice-credit system, and related services.

BenAdvice is an entertainment and personal-opinion service where users can submit questions, situations, ideas, or “cases” to Ben for a human-written response.

BenAdvice is not professional advice, therapy, medical advice, legal advice, financial advice, emergency support, or crisis support.

By using BenAdvice, creating an account, submitting a case, or purchasing credits, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create an account or sign in, we may collect account-related information.

  • Name or display name
  • Email address
  • Authentication identifier
  • Account creation date
  • Login activity
  • Account status
  • Role or access level, such as user or admin
  • Credit balance and pass information

1.2 Advice Cases and User Submissions

When you submit a case, we collect the information you choose to provide.

  • Case title
  • Case category
  • Question or situation
  • Follow-up details, if applicable
  • Seriousness level or similar metadata
  • Content permission choice
  • Case status, such as pending, answered, rejected, or closed
  • Ben’s response to your case

1.3 Content Permission

When submitting a case, you may be asked whether BenAdvice can use your case anonymously in content, such as social media, YouTube, promotional materials, or public example pages.

If you choose to keep a case private, we will not intentionally use that case in public content or marketing, except where required by law, safety, dispute resolution, or enforcement.

If you permit use of your case, we may edit, paraphrase, anonymize, shorten, or alter details to protect privacy, improve clarity, or make the content suitable for publication.

  • Yes, Ben can use this anonymously
  • Yes, but change details
  • No, keep private

1.4 Payment and Transaction Information

Payments are processed by third-party payment providers such as Stripe. We do not store your full credit card number, debit card number, banking information, or card security code.

We may receive payment-related information from our payment processor.

  • Payment status
  • Product purchased
  • Amount paid
  • Currency
  • Transaction identifier
  • Customer identifier
  • Refund, dispute, or chargeback status
  • Billing email
  • Tax or location information needed for compliance

1.5 Credit and Usage Data

We may collect and store information about your use of credits.

  • Ben Pass purchases
  • Deep Ben Pass purchases
  • Normal credit balance
  • Deep credit balance
  • Monthly case submission count
  • Credit ledger events
  • Case submission history
  • Credits consumed after Ben answers
  • Rejected or unanswered cases that did not consume credits

1.6 Technical, Device, and Usage Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring page
  • Pages viewed
  • Timestamps
  • Error logs
  • Authentication events
  • Security events
  • Approximate location based on IP address
  • Cookies or similar technologies

1.7 Communications

If you contact us, we may collect your email address, your message, support request details, and any information you choose to include.

2. How We Use Information

We use collected information to operate, secure, and improve BenAdvice.

  • Create and manage accounts
  • Authenticate users
  • Process payments
  • Grant credits after successful purchases
  • Track credit balances
  • Let users submit cases
  • Let Ben answer, reject, or close cases
  • Display case history in user dashboards
  • Operate admin tools
  • Prevent spam, fraud, abuse, or unauthorized access
  • Enforce Terms and usage limits
  • Communicate service updates
  • Respond to support requests
  • Improve the Service
  • Comply with legal obligations
  • Protect BenAdvice, users, and the public

3. Human-Written Responses

BenAdvice is marketed as a human-written advice service.

Unless clearly disclosed otherwise, responses are intended to be written by Ben.

We do not represent Ben’s responses as professional advice, expert advice, therapy, diagnosis, financial planning, legal guidance, emergency support, or any licensed service.

4. Public or Promotional Use of Cases

We may use your case publicly only if you give permission through the Service or otherwise consent.

If you give permission, we may use, edit, anonymize, paraphrase, modify, or summarize the case and response.

  • Social media content
  • YouTube videos
  • Marketing materials
  • Public examples
  • Website examples
  • Product demonstrations
  • Educational or entertainment content

5. How We Share Information

We do not sell your advice cases. We do not rent your personal information.

We may share information with service providers that help us operate BenAdvice.

  • Payment processors, such as Stripe
  • Authentication providers, such as Firebase or similar services
  • Database and hosting providers, such as Firebase, Vercel, Supabase, or similar services
  • Email providers
  • Analytics providers
  • Error logging and security tools
  • Legal, tax, accounting, or compliance providers

6. Data Retention

We retain information for as long as reasonably necessary to provide the Service, manage accounts, maintain records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

If your account is deleted, we may delete or de-identify account data from active systems, except where retention is needed for legal, tax, accounting, fraud prevention, security, abuse prevention, dispute resolution, or legitimate business purposes.

Advice cases and responses may be stored while your account exists. Payment and transaction records may be retained as needed for tax, accounting, fraud prevention, dispute resolution, chargebacks, legal compliance, and financial recordkeeping.

7. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect information.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

You are responsible for keeping your account, device, email, and login credentials secure.

  • HTTPS/TLS encryption
  • Authentication controls
  • Database security rules
  • Access controls
  • Limited admin access
  • Secure storage of secrets
  • Monitoring for abuse or unauthorized access

8. Your Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or request a copy of certain personal information. To make a request, contact us at thebenadvice@gmail.com.

We may need to verify your identity before completing a request.

9. Cookies and Similar Technologies

BenAdvice may use cookies, local storage, session storage, pixels, or similar technologies to keep you signed in, remember preferences, track whether you have seen the intro animation, measure basic site usage, improve performance, prevent abuse, and support security.

10. International Users

BenAdvice may be accessed by users outside the United States. Your information may be processed and stored in the United States or other countries where our service providers operate.

11. Children’s Privacy

BenAdvice is not intended for children under 18.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

If you believe a child has provided personal information, contact us at thebenadvice@gmail.com.

12. Sensitive Information

Because BenAdvice involves personal questions, users may choose to submit sensitive information.

You are responsible for deciding what to submit. Please do not submit sensitive information unless you are comfortable with it being processed as described in this Privacy Policy.

BenAdvice is not a secure medical, legal, financial, therapy, crisis, or emergency service.

  • Relationships
  • Emotions
  • Work
  • School
  • Money
  • Family
  • Health
  • Mental health
  • Identity
  • Location
  • Personal experiences
  • Other private matters

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by updating the “Last Updated” date, posting a notice on the website, sending an email, or using another appropriate method.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact us at thebenadvice@gmail.com.